Right of refusal/return of goods and exchange of goods

The Seller will exchange or refund the product within 14 days of receipt, provided the product has not been used and is accompanied by the appropriate Seller's label.

In case of returning the product, it is necessary to contact the Seller to agree on the details. In case of return of the product, the payment can be received back to the account from which the payment was made. Return costs outside LV, LT and EE are covered by the Customer. 

The rules and rights for the return of goods derive from Directive 97/7 / EC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts and the Law on Consumer Protection.

Delivery

Orders are assembled for shipment within 1-3 business days.

The order is delivered in accordance with the information specified in the order to the specified address/parcel terminal.

The Customer is responsible for the accuracy of the information specified in the order.

Delivery method: Delivery methods: Latvia, Lithuania, Estonia - Omniva, Other countries - the Seller's chosen courier service.

The Seller shall not be liable for any delay in delivery caused by the delivery service.

Payment methods

PayPal

Payment by payment card

The seller accepts payments with VISA and Mastercard payment cards to pay for purchases in the E-store. 

Payment by bank transfer

When choosing a bank transfer as the method of payment, the Customer will receive a purchase confirmation and an invoice in the e-mail specified beforehand, in which the details for making the payment are indicated.  

The customer pays the invoice by bank transfer within 2 business days, covering the related payment commission (if applicable). If payment is not received, the purchase reservation will be canceled. 

The product is shipped only after the payment is received. 

Shopping

Prices in the online store are indicated in EUR with value-added tax of 21%. The descriptions and images of the goods sold in the online store are informative. The colors of the products in real life may differ from those shown in the photo images in the e-store, which may be affected by the color resolution on the computer monitor. 

Terms and Conditions

etanna.eu (hereinafter – online store) has established and maintains ETANNA Ltd. (hereinafter - Seller), unified registration No. 40203369129, VAT payer No. LV40203369129, legal address: Ezermalas Street 25-19, Riga, LV-1014 , account No.LV74HABA0551051961003, "Swedbank" AS, e-mail: info@etanna.eu, telephone No.: +371 29697883, +371 28205776 

Distance Contracts

The legislation of the Republic of Latvia stipulates that the owner of the online store must previously state the terms of delivery and return of goods, as well as the right of refusal. Such previously stated terms as called Distance contract (regulations of MC), hereinafter – Contract.

The Seller of the goods offered in the online store on the one hand, and the person placing the order, hereinafter - the Customer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Customer in accordance with the Customer's order.

The Agreement enters into force from the moment when the Customer has placed an order in the online store and paid the full price for the goods or paid an advance. 

Privacy policy

The Seller undertakes to ensure the protection and privacy of the personal data of the buyer (hereinafter - the Customer) in accordance with the requirements of regulatory enactments, explains the privacy policy, as well as provides information on the Customer's rights in relation to the processing of personal data.

Shopping in the E-shop takes place in accordance with the Cabinet of Ministers of the Republic of Latvia 28.05.2002. Regulations No. 207 “Regulations on Distance Contracts”. The online store’s data processing is performed by ETANNA Ltd. The processing of personal data is carried out in accordance with Section 7 (1) of the Personal Data Protection Law and in accordance with Directive 95/46 / EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data. The processing of personal data by the Seller is performed only for the purpose of ensuring the registration of the Customer, the provision of purchase and delivery services and the provision of the requested information.

 Required details:

• name and surname (to identify the Customer upon receipt of the order),
• telephone number (to ensure delivery),
• address/parcel terminal address (to ensure delivery),
• e-mail address (to confirm the order and provide answers in case of questions, send information about the purchase and information about the delivery of the goods). By entering the necessary information when placing an order, the Customer confirms that he/she has read and agrees that the data provided by him/her is used to enable the Seller to accept the Customer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Customer agrees that notifications related to the processing of the Customer's order will be sent to the specified e-mail.

Disclosure of the Customer's data to third parties is permitted only in cases specified by law.  

Copyright

Photos and descriptions of the goods, and any other information is property of ETANNA Ltd.

Disputes

All disputes related to the purchase of goods in the online store are considered in accordance with the laws and regulations of the Republic of Latvia. 

Other terms and conditions

By shopping at the online store, you agree to these terms and conditions.

The seller has the right to clarify these terms at any time. Any changes take effect immediately after their publication in the online store.